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WHAT IS PORTOBAY PRESTIGE?

PortoBay Prestige is the PortoBay Hotels & Resorts loyalty programme which recognizes guests’ preference for group hotels by offering discounts and other benefits. The PortoBay Prestige programme consists of 3 levels: Prestige First, Prestige Blue and Prestige Gold.

WHEN DO I RECEIVE MY CARD?

The card is delivered automatically to the reservation holder when they visit a PortoBay hotel for the first time, at the time of check-out (except when logistical issues make this impossible).

WHAT ARE THE BENEFITS?

Rewards may vary from hotel to hotel. Detailed information is available here and at the hotel reception desk.

HOW CAN I BECOME A PRESTIGE GOLD MEMBER?

Any guest with more than 5 actual full stays at any PortoBay hotel is a PortoBay Prestige Gold level member. This level has even more rewards. The card is activated after the fifth check-out at any of the group’s hotels.
A guest immediately qualifies as a Gold member when a Timeshare product is purchased directly from PortoBay Hotels & Resorts.
The Gold card is delivered at the time the contract is signed with PortoBay Hotels & Resorts.

HOW CAN I GET DISCOUNTS ON CONSUMPTIONS?

Discounts for food, beverages, spa treatments and products and merchandising are only for members Prestige Blue and Prestige Gold staying at a PortoBay hotel at that time and must must be debited to the room’s account. They do not apply to payments made directly at the restaurant, bar or spa.

AND WHAT IF I'M NOT STAYING AT A PORTOBAY HOTEL?

If you are not staying at a PortoBay hotel but want to visit one of our restaurants, you can request a gourmet card at any PortoBay restaurant, which will give you a 10% discount on food and beverage consumption. If you need more information about the gourmet card, the restaurants are available to help or you can direct your questions to gourmet@portobay.pt

I HAVE SOME QUESTIONS. WHO SHOULD I CONTACT?

The PortoBay Hotels & Resorts' receptions are ready to help you with any doubts you may have, or you can also e-mail your questions to: prestigeclub@portobay.pt
You can also consult our PortoBay Prestige Regulation.

IN WHICH HOTELS CAN I USE MY CARD?

You can use your PortoBay Prestige card at all hotels in the group as long as you are staying in one of them.

I AM A PRESTIGE MEMBER. HOW CAN I LOG IN TO WWW.PORTOBAY.COM ?

Create your account first and then sign in. You can access exclusive offers, register your favourites and change your personal data whenever you need.

CAN I REGISTER WITH THE PORTOBAY PRESTIGE PROGRAMME WITHOUT HAVING STAYED IN A PORTOBAY HOTEL?

Yes. Just create your account on our website to become a Prestige First member. As a benefit, you get an immediate 5% discount that you can use for your first direct booking with a group hotel. From the second stay in a group hotel, you get even more advantages!

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